Frequently Asked Questions


Why it is important to clean your pool?

It is important to clean your pool for several reasons such as health and safety, water quality, equipment maintenance, etc. All these are crucial in maintaining a safe and enjoyable swimming experience.

Do I need to sign a long term contract for pool cleaning?

No! Our company prides itself in a non-binding service agreement where customers can cancel anytime.

Does a swimming pool need to be serviced year around?

Yes! It is important to maintain your pool throughout the year. Leaving unused pool equipment can lead to operational issues, shorten lifespan and result in costly repairs or replacements.

What areas does your company service?

Our company is based out of Fredericksburg, Texas. We service Fredericksburg and surrounding areas.

Do you have a store?

Yes, we have a storefront located on 1993 US Highway 290 West Fredericksburg, TX 78624. We sell many items such as chemicals, parts, equipment, vacuums, etc. Hot tubs are available in store or can be ordered through our store.

On the Contact us page, I noticed my area of service wasn’t listed? Will you still service my pool?

On our Contact Us page, please select “Other” and include the desired location in the Message window. Our team will let you know if we are able to service the area of interest.

How often should I get my pool serviced?

Our company highly recommends servicing your pool weekly to cultivate a healthy pool environment for your family and friends to enjoy.

Why should I use a professional service instead of doing it myself?

Our company ensures every technician is fully trained in water chemistry and the industry’s best pool cleaning equipment. Maintaining a pool requires the use of chemicals, which if handled incorrectly can pose a significant safety hazard. It’s best to hire a trained H2O Pool Cleaning Service technician to safely handle them and ensure they are working as intended. Our training program ensures that every technician understands how to measure and administer the precise amount, with taking time into consideration, of chemical treatments required for each specific pool.